Delivery & Returns

Delivery

We prepare and ship all orders from France.

Shipping zones

- France: tracked delivery with FedEx Priority.
- Europe: tracked delivery with FedEx Express.
- International: tracked delivery with FedEx Connect Plus.

Processing time

Our pieces are produced after the drop window closes. Once production is complete, we pack and ship orders as they become ready.

  • Production + packing: usually ~10 working days after the drop closes
  • Shipping time: varies by destination and carrier (shown at checkout / tracking)

Shipping costs

  • France: flat rate €7.50
  • Europe: from €14.90
  • International: from €24.90
  • Free shipping (France only): on orders €100+

You’ll see the exact shipping cost at checkout before you confirm your order.

Tracking

As soon as your order leaves our hands, you’ll receive a shipping confirmation email with tracking details. If tracking looks stuck for more than a few days, contact us and we’ll help.

Returns & Exchanges

We want you to be happy with your tee or hoodie.

Return window

You can return unworn items in their original condition within 14 days of delivery. Please make sure tags and packaging are included where possible.

What can be returned

- Items must be unworn, unwashed and undamaged.  
- We can’t accept returns with visible wear, stains or strong odours.  
- Limited or collaboration pieces may have specific return conditions, which will be mentioned on the product page.

Return process

1. Email us at returns@sampaguita-jay.com with your order number and reason for return. 
2. We’ll confirm the return address and any applicable return shipping cost.  
3. Send the parcel back with tracking and keep your proof of postage.  
4. Once we receive and check the items, we’ll process your refund.

Refunds

Approved returns are refunded to your original payment method, excluding any original shipping fees (unless we made a mistake on the order). Processing times depend on your bank or payment provider.

Exchanges

If you want a different size, the fastest way is to return your item for a refund and place a new order, if stock is still available.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us within 7 days with photos attached. We’ll review and either replace the product (if available) or refund you.

If you have any questions about delivery or returns, reach out via our contact page and we’ll be happy to help.